CMMS Integration

PEMAC Web Helpdesk enables the creation and management of work requests online. This multi-site system reduces administration and improves communication between you and your client.

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  • Key Benefits
  • Key Functionality

check_mark_green_400_clr_3296Reduces administration

 

Enables requestors to input their requests online.

 

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Automatically updates client

 

Provides email alerts to update your client as you process work without any extra effort.

 

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Provides clear visibility

 

Your requestor obtains clear work request visibility eliminating your need to spend time updating them. It also improves visibility on all unplanned maintenance work.

 

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Improves reporting capability

 

Captures requests in a consistent way thus enabling improved reporting.

 

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Improves response

 

Improves response to requests and reported downtime.

 

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Improves information

 

Information quality is improved through immediate capture during the fault resolution process.

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Create and manage work online.

 

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Assign work online with automatic email and text alerts.

 

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Close off work online including logging time taken, spares used and reason for defect.

 

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Enables historical records for assets to be created under a number of scenarios. For example, there may be multiple issues to resolve when a maintenance engineer arrives at the work location in addition to the specifically requested work. Similarly when working in a related location the engineer may resolve a problem that hasn’t been reported yet. This allows a more complete profile of the maintenance activity for an asset to be created.


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See Case Study – CG Power Systems Ireland implement the PEMAC Web Helpdesk